For Online Training and digital content.

At The Door Forward, we’re committed to creating thoughtful, practical learning experiences that support safer, more inclusive communities. We also recognise that sometimes, things change and we want to be fair about that.

We’re always open to a conversation feel free to email us at hello@thedoorforward.com. But below, we’ve outlined how it typically works, so you know what to expect.

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What’s covered

Refunds may be available if:

• Accidental purchase: You bought the wrong course and haven’t accessed any of the content yet.
• Access issues: There was a technical problem on our side that prevented you from using the course.
• Accessibility needs: You let us know about an accessibility requirement we couldn’t meet — and we weren’t able to provide a suitable alternative within 3 business days.
• Course dissatisfaction: You’ve completed less than 25% of the course and request a refund within 7 days of purchase. (We’d also love your feedback so we can keep improving.)

Just email us at hello@thedoorforward.com with your order details, and we’ll do our best to sort it out.

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What’s not covered:

We generally can’t offer refunds if:

• You’ve already accessed more than 25% of the course.
• Your change of mind happens more than 7 days after purchase.
• You’re requesting a refund based on disagreement with the ideas or content, unless there’s been a breach of expectations or accessibility.

That’s because our content is digital and can’t be “returned” in the usual sense, but we’ll always listen and aim to improve.

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